Returns and Exchanges
We always want you to be happy with your Hearo Kids purchase. If something's not quite right, we're here to help.
Returning an item
You can return any unworn item within 14 days of delivery. For international orders, we extend this to 30 days to account for longer delivery times. To be eligible, your item must be unworn and unused, with tags still attached, and in its original packaging. You'll also need your receipt or proof of purchase.
How to start a return
Contact us at hello@hearokids.com before sending anything back. Items returned without prior authorisation will not be accepted. Once your return is approved, we'll send you instructions on how and where to send your package. Please note that return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Exchanges
Need a different size? No problem. We offer exchanges between our Toddler and Kids sizing. Simply contact us at hello@hearokids.com and we'll guide you through the process.
Refunds
Once we receive and inspect your return, we'll process your refund to the original payment method within 5–7 business days. You'll receive an email confirmation once your refund has been issued.
Sale items and gift cards
Unfortunately we cannot accept returns on sale items or gift cards.
Damages & Issues
Please inspect your order upon reception and contact us immediately at hello@hearokids.com if your item is defective, damaged, or incorrect, so we can make it right.
European Union — 14 day cooling off period
If your order is being shipped to the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without justification. Your item must be unworn, unused, with tags, and in its original packaging. Proof of purchase is required.