Hat Design & Cochlear Implant Accommodations

What makes your hats different?

Our hats are designed specifically for children with behind-the-ear cochlear implants featuring thoughtful details to keep devices secure, comfy, and stylish all day long.

Are your hats compatible with my child’s brand of cochlear implant?

Our designs are compatible with all behind-the-ear cochlear implants from Cochlear, Advanced Bionics and MED-EL. If you are unsure about your device, get in touch and we can help!

What materials are your hats made from?

We use soft, breathable and durable fabrics suited to each product — stretch-acrylic for beanies, corduroy for chapkas, and lightweight materials for snapbacks and bucket hats. All designed to be gentle on the skin and built to withstand everyday adventures. All products are OEKO-TEX® certified (Standard 100).

What sizes of hat do you offer?

We offer two sizes: Toddler (48–52 cm) and Kids (52–56 cm). A size guide is available on every product page to help you find the perfect fit. You can also find it here Size Guide.

Are your hats adjustable?

Yes! Our hats are designed to grow with your child. Our snapbacks feature an adjustable strap, and our bucket and chapka hats feature a toggle, to help you get the right fit. This also means they can be sized down slightly for a snugger fit or up as your child grows. Our beanies are made from stretchy acrylic to allow for growing too!

Can my child wear your hats even if they don't have cochlear implants?

Yes! While our hats feature an elastic and slit system designed for cochlear implants, they work just as well for kids who don't have them — the slit simply stays closed and doesn't affect fit or comfort.

Product Care

How do I care for my hats?

Each hat includes a care label on the inside of the garment with easy to follow instructions. You can also find them here Product Care.

Shipping & Returns

Do you ship internationally?

YYes, absolutely! We ship worldwide. Shipping costs are calculated at checkout based on your delivery zone and chosen shipping method.

For deliveries outside Switzerland — any customs duties, import taxes or applicable charges in the destination country are the responsibility of the customer.

Are there any customs fees?

For all deliveries outside Switzerland, any customs duties, import taxes or applicable charges in the destination country are entirely the responsibility of the customer. We recommend checking your country's customs regulations before placing your order.

What is a pre-order and how does it work?

### Pre-Orders Some of our products are available for **pre-order**, which allows you to reserve an item before it arrives in our warehouse. Pre-order items are clearly marked on the product page with a **Pre-Order** label and an **estimated shipping timeframe**. Please note that the estimated shipping date provided on the product page is an estimate only and may change due to production schedules, supplier availability, or shipping delays beyond our control. Payment is collected at the time the order is placed in order to secure your reservation and guarantee your place in the pre-order queue. If there are any significant changes to the estimated shipping date, we will notify you by email as soon as possible.

What should I do if my package/ products arrive damaged?

If your parcel or products arrive damaged, please report it to the carrier within 5 working days of receipt, including a description of the damage and photos of the parcel and/or affected product. Please also contact us as soon as possible at hello@hearokids.com with your full name, order number, and a copy of your damage report and supporting documents. We will do everything we can to replace any damaged or lost items as quickly as possible.

Can I return or exchange an item?

Yes! Returns and exchanges are accepted within 14 days of receipt for Switzerland, and within 30 days for international orders, provided the item is unworn, unused and in its original packaging. For full details, please see our Returns Policy.

Can I cancel an order?

Once your order has been confirmed and paid, we cannot guarantee that it can be modified or cancelled. Please contact us as quickly as possible at hello@hearokids.com and we will do our best to help if the order has not yet been dispatched.

Other

Can I become a B2B partner?

Absolutely! Whether you're interested in stocking our hats, placing a custom order, or exploring a partnership, we'd love to hear from you. Get in touch at hello@hearokids.com or fill in the form on our Contact page and we'll get back to you shortly.

Can I suggest a design idea?

Absolutely — we love collaborating with our community. Share your ideas via our contact page and who knows, your idea could become a reality!